Support FAQ for Candace Kane's Candy Factory on the PC
Game Does not Launch or Crashes after Installation
Reason 1: Computer does not meet the minimum system requirements.
Solution 1: Compare the game's minimum system requirements to the hardware specifications of the computer on which you are trying to play the game. Verify that your computer meets or exceeds each of the outlined minimum requirements.
The minimum system requirements for this game are:
- Operating System
- Windows® XP or Vista
- Processor
- 1.8 GHz processor or higher
- System Memory
- 256 MB RAM
- Video Card
- 128 MB DirectX 9 compatible card
- Hard Disk Space
- 100 MB free hard drive space
Reason 2: Video Card driver is outdated and needs to be updated.
Solution 2: First, determine the manufacturer and model of your Video Card (this information can be located in your computer's documentation or in the Window's Device Manager). After this information has been located, visit your Video Card manufacturer's website, download and install the latest driver for your Video Card.
Reason 3: DirectX needs to be updated or reinstalled.
Solution 3: Visit the Microsoft DirectX Website, download and install the latest version of DirectX.
Game Worked at One Time, But No Longer Launches
Reason 1: Game files have been deleted, corrupted, or moved.
Solution 1: Reinstall the game from the Game Disc following the installation instructions found in the game manual.
Reason 2: DirectX needs to be updated or reinstalled.
Solution 2: Visit the Microsoft DirectX Website, download and install the latest version of DirectX.
Game Runs Slowly or Takes a Long Time to Load
Reason 1: Computer does not meet the minimum system requirements.
Solution 1: Compare the game's minimum system requirements to the hardware specifications of the computer on which you are trying to play the game. Verify that your computer meets or exceeds each of the outlined minimum requirements.
The minimum system requirements for this game are:
- Operating System
- Windows® XP or Vista
- Processor
- 1.8 GHz processor
- System Memory
- 256 MB RAM
- Video Card
- 128 MB DirectX 9 compatible card
- Hard Disk Space
- 100 MB free hard drive space
Reason 2: Video Card driver is outdated and needs to be updated.
Solution 2: First, determine the manufacturer and model of your Video Card (this information can be located in your computer's documentation or in the Window's Device Manager). After this information has been located, visit your Video Card manufacturer's website, download and install the latest driver for your Video Card.
Support FAQ for Candace Kane's Candy Factory on the Mac
Game Does not Launch or Crashes after Installation
Reason: Computer does not meet the minimum system requirements.
Solution: Compare the game's minimum system requirements to the hardware specifications of the computer on which you are trying to play the game. Verify that your computer meets or exceeds each of the outlined minimum requirements.
The minimum system requirements for this game are:
- Operating System
- Mac OS X 10.4 or 10.5
- Processor
- 1 GHz PowerPC or Intel processor
- System Memory
- 512 MB RAM
- Video Card
- 64 MB video RAM
- Hard Disk Space
- 120 MB free hard drive space
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